Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Types of Data Collected
Among the types of Personal Data that Neblo (“Application,” “Service,” or “Platform”) collects, by itself or through third parties, there are: usage data; identifiers; contact information (such as name, email, phone number); company details (such as broker or carrier company name); shipment and logistics information (such as load details, rates, origin/destination); and cookies or other tracking technologies (“Trackers”).
Complete details on each type of Personal Data collected are provided in the dedicated sections of this Privacy Policy or by specific explanation texts displayed prior to Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using the Service.
Unless specified otherwise, all Data requested by Neblo is mandatory, and failure to provide this Data may make it impossible for Neblo to provide its Services.
In cases where this Application specifically states that some Data is not mandatory, Users are free not to provide such Data without consequences to the availability or functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are encouraged to contact the Owner.
Any use of Cookies or of other tracking tools by Neblo or by the owners of third-party services used by Neblo serves the purpose of providing the Service required by the User, in addition to any other purposes described in this Privacy Policy and the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published, or shared through Neblo.
Mode and Place of Processing the Data
Methods of Processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
Data processing is carried out using computers and IT-enabled tools, following organizational procedures strictly related to the purposes indicated. In addition to the Owner, in some cases, Data may be accessible to certain categories of persons involved in the operation of Neblo (such as administration, sales, marketing, legal, system administration) or external parties (such as third-party service providers, hosting providers, cloud infrastructure vendors, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
Data is processed at the Owner's operating offices in the United States and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring Personal Data to a country other than their own.
Retention Time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligations or based on the Users’ consent.
How We Use Information
We use information for purposes including:
Providing Services – operating the Neblo platform, automating workflows, parsing load offers, and managing dashboards.
Improving Services – training and refining our AI models, enhancing features, analyzing usage patterns.
Communications – sending service updates, newsletters, or support messages.
Security & Fraud Prevention – verifying users, preventing unauthorized access, monitoring suspicious activity.
Compliance – meeting legal obligations and responding to regulatory requests.
We do not sell your personal information.
Sharing of Information
We may share information as follows:
Service Providers – with cloud hosting providers, analytics vendors, AI infrastructure providers, and communication tools that help us operate.
Business Partners – with integrated load boards, TMS systems, or third-party logistics platforms (only when authorized by you).
Legal Requirements – if required by law, regulation, legal process, or governmental request.
Business Transfers – in case of a merger, acquisition, financing, or sale of assets.
Detailed Information on the Processing of Personal Data
Advertising
Certain services allow User Data to be utilized for advertising purposes, such as displaying promotional banners or targeted emails. Some services may use Trackers or behavioral retargeting to display ads tailored to User interests.
Analytics
Neblo may use third-party analytics tools (e.g., Google Analytics, Mixpanel) to analyze usage and improve performance.
Displaying Content from External Platforms
Neblo may display content hosted on external platforms (e.g., embedded dashboards or third-party APIs).
Remarketing and Behavioral Targeting
Neblo may use marketing services that allow targeted communication with Users based on their past interactions with the Service.
Tag Management
Neblo may use tag management services to efficiently manage analytics and other scripts.
Information on Opting Out of Interest-Based Advertising
In addition to any opt-out features provided by the services listed above, Users may learn more about how to opt out of interest-based advertising by consulting the Cookie Policy or visiting www.aboutads.info/choices.
Further Information for Users in the European Union
This section applies to Users in the European Union under the GDPR and supersedes conflicting provisions elsewhere in this Policy.
Legal Basis of Processing
Neblo may process Personal Data if one of the following applies:
Users have given their consent for one or more specific purposes.
Provision of Data is necessary for the performance of an agreement with the User or pre-contractual obligations.
Processing is necessary for compliance with a legal obligation.
Processing is necessary for the legitimate interests pursued by the Owner or by a third party.
The Owner will clarify the specific legal basis applicable upon request.
Further Information About Retention
Data collected for contractual purposes will be retained until such contract has been fully performed.
Data collected for legitimate interests will be retained as long as needed to fulfill such purposes.
Users may request more information by contacting the Owner.
User Rights under GDPR
Users may exercise certain rights regarding their Data, including:
Withdraw consent at any time.
Object to processing of Data.
Access their data
Request rectification of inaccurate Data.
Restrict processing.
Request erasure (“right to be forgotten”).
Receive and transfer their Data to another controller (data portability).
Lodge a complaint with a data protection authority.
Additional Rights under US Laws (CCPA, VCDPA, CPA, etc.)
For Users located in certain US states, additional rights may apply, such as the right to opt out of “sale” or “sharing” of Personal Data, the right to limit use of sensitive data, and the right to non-discrimination for exercising privacy rights.
Cookie Policy
Neblo uses cookies and similar tracking technologies to ensure functionality, perform analytics, and support targeted advertising. More details are available in the Cookie Policy.
Changes to this Privacy Policy
Neblo reserves the right to update this Privacy Policy at any time. Users will be notified of changes by updating the “Effective Date” at the top and, where required, by direct communication.
Contact Us
Neblo, Inc.
Email: info@neblo.ai